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Training centre

MACARONS - FORMATION

« Improving your teams’ knowledge and skills »

Macarons Training Centre allows your teams to update their knowledge and supports them through their evolution in the welcome, marketing, management and human resources areas.

allows your teams to update their knowledge and supports them through their evolution in the welcome, marketing, management and human resources areas.

  • Objectives
    • Keeping your staff in the long-term
    • Improving your customer service quality level
    • Involving your staff members in a permanent improvement process
    • Offering your staff members the possibilty to evoluate
  • Destinations
    • Hotel and restaurant managers
    • Anyone in charge of management (department heads, assistants...)
    • Anyone in steady contact with customers
  • Teaching method
    • Your hotel’s or restaurant’s concrete situation is taken into consideration
    • Our courses alternate theory, examples and practical exercises
    • The trainees’ level is taken into account during the course
    • An exhaustive material course is given to all the trainees
    • Qualified trainers, experienced in human resources, management, marketing or welcome training and specialized in the hotel and catering industry
  • Training courses
    • Business strategy
      • Conceive and settle a commercialization plan
      • Conceive and deploy a communication plan
      • Improve the customers’ welcome to improve your hotel and restaurant sales
    • Management
      • Teambuilding seminar
      • The management, a key to motivate the teams (beginner and advanced levels)
    • Human resources
      • Adjust and adapt your staff management
      • Human resources management
      • Labour law for the hotel and catering industry
      • Keys for a more efficient recruitment
      • Keys for a more efficient annual interview
  • Courses’ length
    From 1 to 3 days depending on the chosen course
  • Location
    • in your establishment
    • in Macarons Language Centre in Avignon
    • in the main cities of France (inter-company groups)
  • Price
    Quotation on request
  • Financing
    Contact us for more information about the financing possibilities for your courses

CONTACT

Emmanuelle Pitrat